I remember reading an article where an article lamented the inflexibility and poor UX of a system like OpenTable -- in the real world, people arrive early and/o

I remember reading an article where an article lamented the inflexibility and poor UX of a system like OpenTable -- in the real world, people arrive early and/or late and so servers will dynamically shuffle table allocations to handle these changes. Apparently, the servers ended up just drawing on the monitor using a dry erase marker rather than trying to change the bookings in the computer.