3 ms·
I couldn't disagree more with this. Having to involve two actual people, who have to drop whatever else they're doing and complete a trivial transaction, which
by nohuck13 13y ago
I couldn't disagree more with this. Having to involve two actual people, who have to drop whatever else they're doing and complete a trivial transaction, which can probably only be done during business hours, is a problem just begging for a technological solution.
Anyway, they're just entering your details into a system not unlike OpenTable. Why serialize this process into a conversation over a phone line?
- cbhl 13y agoI remember reading an article where an article lamented the inflexibility and poor UX of a system like OpenTable -- in the real world, people arrive early and/or late and so servers will dynamically shuffle table allocations to handle these changes. Apparently, the servers ended up just drawing on the monitor using a dry erase marker rather than trying to change the bookings in the computer.