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You know something's wrong with your RSS reader when it has a support queue, and people are willing to pay for bumping to the front of it.
by exizt88 13y ago
You know something's wrong with your RSS reader when it has a support queue, and people are willing to pay for bumping to the front of it.
- jacobr 13y agoAre there any products with actual users and no support queue?
- DigitalSea 13y agoGoogle Search? I don't recall the last time I had to send Google an email because their search wasn't working for me. Over the top example, but an example nonetheless.
- toyg 13y agoSearch support is for website owners, who are users as well. And I'm pretty sure that support queue is long.
- Schlaefer 13y agoThat doesn't mean people are willing to pay for faster support or even need it. Feedly offers a pro account but obviously decided against crippling the free account. I'm very happy about that. If people are willing to pay they get priority support as an additional value. And as bonus: if the support queue is short once it is implemented in the support software/workflow this feature costs feedly nothing.
- maaaats 13y agoYou're unfair. The other option would be to offer no support for free plans and only have support for those who pays.