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Great feedback on feedback. I'm a Beeminder customer and I can confirm that support really does run the way the author describes. My general rule on contacting
by fourgone 13y ago
Great feedback on feedback. I'm a Beeminder customer and I can confirm that support really does run the way the author describes.
My general rule on contacting customer support: Don't.
Perhaps like Joel's Rules for software companies, there should be some kind of customer service certification. Oh well, I can dream, can't I?
See also: http://xkcd.com/806/ http://xkcd.com/806/
- dreeves 13y agoHa, yeah, that's the biggest secret to amazing customer support, for as long as you can handle it: have the founders do it. We have a few non-founders helping us with support but they're quick to say "let me pull in the hackers/founders on this".