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Actually, if you would've suppressed your desire to quickly jump back here and make a snarky remark, you would've found that the redesign he offered is worlds b

by kyro 17y ago

Actually, if you would've suppressed your desire to quickly jump back here and make a snarky remark, you would've found that the redesign he offered is worlds better, both from an aesthetic and usability standpoint. You'd think a company, especially in the airline market and one whose profits probably rely significantly on online ticket sales, would make it a priority to invest time and money, a trivial amount really to them, into making sure the online experience is as best as it can be.

reitzensteinm 17y ago
The redesign is much better, but I don't appologize for the snarky remark. Starting out with 5 paragraphs of a hyperbolic and fluffy rant when you're criticising another company for having a cluttered site is insane. What ever happened to bottom line up front? Dustin did a great redesign, then wrote the article seemingly based on the premise that he had built in credibility. What else explains the wall of self indulgent text, basically celebrating his victory over the AA designers before it's even been established? If I know who he is and I stopped reading, who in American Airlines is going to get to the bottom? I don't know, maybe I overreacted, but I did tell the truth about closing the tab. I didn't make it to the redesign the first time I looked at the page, and the snarky remark wasn't to get points, it was more made out of disgust. If you look through my comment history, you'll probably see this is rare for me.
- ScottWhigham 17y ago
  I like the redesign quite a bit but #### - the copy was just whiny. "Recently, I had the horrific displeasure of booking a flight on your website, aa.com. The experience disturbed me so deeply that I vowed never to fly your airline again." Not one single human reading that sentence believes it. And I can guess that most people reading it had the same thoughts I did: "Oh give me a break... {closes page}". I did close the page and came back to the comments here at HN trying to figure out what this was about. After reading a couple of comments, I re-opened and saw the re-design and liked it. But I did close the tab after reading that sentence lol. I also laughed when I read, "Your website is abusive to your customers..." No, it isn't; that's just more drama/hyperbole. As someone else said, thousands and thousands of people use that website every day and, in case he isn't aware, that site design has been around for at least two years. I've used it countless times and, while it will win no awards for usability or design, I can accomplish what I need without resorting to cursing generally.

by kyro 17y ago

reitzensteinm 17y ago

The redesign is much better, but I don't appologize for the snarky remark. Starting out with 5 paragraphs of a hyperbolic and fluffy rant when you're criticising another company for having a cluttered site is insane. What ever happened to bottom line up front? Dustin did a great redesign, then wrote the article seemingly based on the premise that he had built in credibility. What else explains the wall of self indulgent text, basically celebrating his victory over the AA designers before it's even been established? If I know who he is and I stopped reading, who in American Airlines is going to get to the bottom? I don't know, maybe I overreacted, but I did tell the truth about closing the tab. I didn't make it to the redesign the first time I looked at the page, and the snarky remark wasn't to get points, it was more made out of disgust. If you look through my comment history, you'll probably see this is rare for me.

ScottWhigham 17y ago
I like the redesign quite a bit but #### - the copy was just whiny. "Recently, I had the horrific displeasure of booking a flight on your website, aa.com. The experience disturbed me so deeply that I vowed never to fly your airline again." Not one single human reading that sentence believes it. And I can guess that most people reading it had the same thoughts I did: "Oh give me a break... {closes page}". I did close the page and came back to the comments here at HN trying to figure out what this was about. After reading a couple of comments, I re-opened and saw the re-design and liked it. But I did close the tab after reading that sentence lol. I also laughed when I read, "Your website is abusive to your customers..." No, it isn't; that's just more drama/hyperbole. As someone else said, thousands and thousands of people use that website every day and, in case he isn't aware, that site design has been around for at least two years. I've used it countless times and, while it will win no awards for usability or design, I can accomplish what I need without resorting to cursing generally.