I feel your pain, although we Romanians use the (standard?) latin alphabet. I had to spell 'Andrei Simionescu' over the phone so many times that I'm sure I coul

I feel your pain, although we Romanians use the (standard?) latin alphabet. I had to spell 'Andrei Simionescu' over the phone so many times that I'm sure I could win a couple of spelling bees easily. Speaking of which, why don't all companies just move to automated support systems already? These guys are doing it right http://www.zocdoc.com/ http://www.zocdoc.com/