I'll add to that. I tried very hard to buy a Surface Pro from their online store. It was literally impossible. They did not allow me to give them money, no matt

I'll add to that. I tried very hard to buy a Surface Pro from their online store. It was literally impossible. They did not allow me to give them money, no matter how much I tried. They had separate systems for everything (the online store, the physical store had different systems and databases), needed a live login to make a purchase (why?!), didn't accept any of my cards with the helpful error message "error: 0". When on the phone with them it took over an hour to order it. I had to be a very persistent customer in order to finally get one. So far I'm very satisfied with it, the Wacom pen and it being a laptop/tablet replacement are the killer features for me. But after dealing with their online store and phone support, and add to that their image problems with the public, and I'm not surprised it's not selling well.