What if the support options for residential was strictly email, and only answered M-F 9-5 (not including holidays) with a response time of 24-48 hrs, but for bu

What if the support options for residential was strictly email, and only answered M-F 9-5 (not including holidays) with a response time of 24-48 hrs, but for business support you get 24/7/365 phone & email support with a response time of 1 hour? Because that is going to be the story, more or less. The amount of time you can stand to be without service is basically the crux of the decision; if you just run a gaming server or host your mom's cooking website, being down a day or three won't really matter, but if you (or your clients) depend on your site -- say, you have an online reservation system for a hotel -- then even an hour is going to cost you money, and I know from personal experience that if it's down for a day or more, the client is probably going to drop you unless you pay them off in a big way (free month of service, etc.).