Same here. To me, this has little to do with tipping—since tips are, after all, optional—but the author is using that as a wedge to gain sympathy. The bigger i

Same here. To me, this has little to do with tipping—since tips are, after all, optional—but the author is using that as a wedge to gain sympathy. The bigger issue is that if you are employed, you represent the company you work for and shaming customers via Twitter is never appropriate.