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Not all of us get warm fuzzy feelings of personal connections from unsolicited marketing calls.
by jackmaney 13y ago
Not all of us get warm fuzzy feelings of personal connections from unsolicited marketing calls.
- true_religion 13y agoSure, it'd be bad if it were a marketting call. No one wants to be called for an upsale. But what if the call is just part of the onboarding process to answer your questions better than any FAQ could?
- jackmaney 13y agoI'd still be irked that some "customer-centered" jackass thinks so little of my time that he'd call me in an attempt to play a game of 20 questions about what questions I might have. Look, if I want to know about your product, I'll let you know. Read the last four words of the previous sentence again: I will let you know.
- true_religion 13y agoAh, its my mistake for phrasing it as if the question was posed to you in particular. I meant it in a rhetorical sense... speaking about a general population. On HN, we're entrepreneurs and ought not to care about outliers when it comes to making business decisions. If most people will benefit from a phone call, and those who don't benefit won't be too adversely impacted then I say.... make the call.
- dictum 13y agoAs with many things in life, what works for you may not work for everyone. Some people don't even know what they want to know. In the words of that great poet, Donald Rumsfeld: "there are also unknown unknowns – there are things we do not know we don't know." [1] That said, here's something that works for most people when they get an unwanted call: "I don't want to talk about your product. Do not call me again. Have a nice day." [1] http://en.wikipedia.org/wiki/There_are_known_knowns http://en.wikipedia.org/wiki/There_are_known_knowns