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So, in other words, little to no incentive? The prospect of a bigger tip is certainly an incentive. I speak from experience. It's also the reason that many wai

by EpicEng 13y ago

So, in other words, little to no incentive? The prospect of a bigger tip is certainly an incentive. I speak from experience. It's also the reason that many waiters (myself included at one time) will prioritize, say, a group of four adults ordering drinks over a grumpy family with two kids ordering salads and water.

dragonwriter 13y ago
> So, in other words, little to no incentive? The depends on how well the employer monitors performance and holds employees accountable. Of course, employers who do bad at this in terms of customer service staff will find their business develops a reputation for poor customer service, and loses out to businesses that do a good job at this, all other things being equal.