Well, two take-aways from the article is that: * They get less tips as percentage than they previously did. * They give more of the tips to the non-waitstaff.

Well, two take-aways from the article is that: * They get less tips as percentage than they previously did. * They give more of the tips to the non-waitstaff. Both combine to reduce the wages of the waitstaff, so I'm not shocked that the service would be worse.