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A restaurant can have management and cultural issues, tips or not, and such should be reflected in reviews. And from those reviews, if the serving staff aren't

A restaurant can have management and cultural issues, tips or not, and such should be reflected in reviews. And from those reviews, if the serving staff aren't doing their jobs they should be fired (circling back to the management comment). And isn't the cook really the part of service that matters most about a restaurant? If you want to talk about inducement, shouldn't a tip pool yield a better result, even if the guy who carries the plate walks a little slower? but being forced (yes, we asked) to pay the service charge added insult to injury The alternative is that the restaurant simply increases the price of everything by 18%. It really doesn't make any difference. As to being forced, most feel culturally forced (if not sometimes legally forced) to tip for even horrendous service.

EpicEng 13y ago
No. Tips for waiters is an incentive to provide good service. Without tips they make very little. The establishment would not be forced to raise prices because that service charge is not going to the business. Cooks are of course importAnt, but lets be real; these are not chefs. They are cooking according to a very precise recipe. There's no room for innovation. If the food is cold because the server took too long to bring it out it then it doesn't matter what it tastes like. If I don't get drink refills it, again, doesn't matter. If my order is screwed up when being entered it doesn't matter. Servers are the face of the restaraunt. If servers made much less then the experience would be wildly different. Imagine the level of service provided by a cashier at your local McDonald's.
- corresation 13y ago
  No. Tips for waiters is an incentive to provide good service. Without tips they make very little. Are you talking without the context of the linked article? Because the idea behind the linked article is that a service fee is pooled and distributed among all staff (though still favouring servers, which is a nod to the past more than any rational evaluation of scope of importance). The linked article is that the servers still made a considerable amount more than their base pay. And no, servers aren't by any measure the most important. I would dare say they are the least important in the whole venture.
  - EpicEng 13y ago
    No, I was responding to the parent comment. Pooling is fine. Have you worked in a restaurant before? Waiters can screw up any part of your experience (or, conversely, make it better). No other position in the restaurant can say the same.

EpicEng 13y ago

No. Tips for waiters is an incentive to provide good service. Without tips they make very little. The establishment would not be forced to raise prices because that service charge is not going to the business. Cooks are of course importAnt, but lets be real; these are not chefs. They are cooking according to a very precise recipe. There's no room for innovation. If the food is cold because the server took too long to bring it out it then it doesn't matter what it tastes like. If I don't get drink refills it, again, doesn't matter. If my order is screwed up when being entered it doesn't matter. Servers are the face of the restaraunt. If servers made much less then the experience would be wildly different. Imagine the level of service provided by a cashier at your local McDonald's.

corresation 13y ago
No. Tips for waiters is an incentive to provide good service. Without tips they make very little. Are you talking without the context of the linked article? Because the idea behind the linked article is that a service fee is pooled and distributed among all staff (though still favouring servers, which is a nod to the past more than any rational evaluation of scope of importance). The linked article is that the servers still made a considerable amount more than their base pay. And no, servers aren't by any measure the most important. I would dare say they are the least important in the whole venture.
- EpicEng 13y ago
  No, I was responding to the parent comment. Pooling is fine. Have you worked in a restaurant before? Waiters can screw up any part of your experience (or, conversely, make it better). No other position in the restaurant can say the same.