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That's the part the alerted me the most. You are always told to destroy the card, not even throw it away. Getting the customer to call a number is another, the
by toble 13y ago
That's the part the alerted me the most. You are always told to destroy the card, not even throw it away.
Getting the customer to call a number is another, they could have transferred the customer. Instead, they wanted to provide a shot of confidence before extracting info that no one, not even the bank should ask for.
- coldpie 13y ago> Getting the customer to call a number is another, they could have transferred the customer. No way. If someone claiming to be a bank cold-calls you, you tell them you'll call them back at their official number. Only deal with bank information on a call that you initiated. I don't know how to work around the flaw in the article. Luckily it's not something we have to deal with here in the US, as far as I know. What a dumb "feature."
- toble 13y agoI can understand ending the call if they start asking for personal information, but if you get a call from the bank to take you through a suspected fraud case then all they do is ask you some 'pick-the-odd-one-out' style questions to verify your identity. They then list all your transactions, including the fraudulent ones and ask if you recognise them. After that they cancel the account and start a new one.
- gohrt 13y agoIt is absolutely how landlines work in the USA.