3 ms·

The phone thing I can understand, but why would a bank ever send a courier to pick up a card (and why would someone believe that they would)? I've never heard

The phone thing I can understand, but why would a bank ever send a courier to pick up a card (and why would someone believe that they would)? I've never heard of such a thing. Even if it's got a chip, what could possibly be stored on the chip's memory that would help? If there's a problem with a card being compromised or cloned, they issue a new one.

smsm42 13y ago
In Israel it is actually pretty common occurrence to get a card from the bank by courier. Of course, not personal courier sent just for somebody, but the mode of delivery is like this. Of course, Israel is a pretty small country :) So it's wouldn't sound that outrageous for me. Especially if a courier would give me a time like 10am to 3pm and would come at 3:15pm :) Of course, other parts where they need my card for some kind of examination would sound weird. But I imagine I personally could have fallen for that if the other guy is really good, if not for tiny detail that I don't have a landline for about last 10 years... But the trick with calling back really adds a lot to the deal, all the rest s not that suspicious given that.
toble 13y ago
That's the part the alerted me the most. You are always told to destroy the card, not even throw it away. Getting the customer to call a number is another, they could have transferred the customer. Instead, they wanted to provide a shot of confidence before extracting info that no one, not even the bank should ask for.
- coldpie 13y ago
  > Getting the customer to call a number is another, they could have transferred the customer. No way. If someone claiming to be a bank cold-calls you, you tell them you'll call them back at their official number. Only deal with bank information on a call that you initiated. I don't know how to work around the flaw in the article. Luckily it's not something we have to deal with here in the US, as far as I know. What a dumb "feature."
  - toble 13y ago
    I can understand ending the call if they start asking for personal information, but if you get a call from the bank to take you through a suspected fraud case then all they do is ask you some 'pick-the-odd-one-out' style questions to verify your identity. They then list all your transactions, including the fraudulent ones and ask if you recognise them. After that they cancel the account and start a new one.
  - gohrt 13y ago
    It is absolutely how landlines work in the USA.
DanBC 13y ago
In the cold light of day many scams don't make any sense. But then, a lot of stuff my bank asks me to do doesn't make much sense. I guess it says something about banks that someone can call you, and ask you to do something weird, and it's okay because "that's what banks do".

smsm42 13y ago

In Israel it is actually pretty common occurrence to get a card from the bank by courier. Of course, not personal courier sent just for somebody, but the mode of delivery is like this. Of course, Israel is a pretty small country :) So it's wouldn't sound that outrageous for me. Especially if a courier would give me a time like 10am to 3pm and would come at 3:15pm :) Of course, other parts where they need my card for some kind of examination would sound weird. But I imagine I personally could have fallen for that if the other guy is really good, if not for tiny detail that I don't have a landline for about last 10 years... But the trick with calling back really adds a lot to the deal, all the rest s not that suspicious given that.

toble 13y ago

That's the part the alerted me the most. You are always told to destroy the card, not even throw it away. Getting the customer to call a number is another, they could have transferred the customer. Instead, they wanted to provide a shot of confidence before extracting info that no one, not even the bank should ask for.

coldpie 13y ago
> Getting the customer to call a number is another, they could have transferred the customer. No way. If someone claiming to be a bank cold-calls you, you tell them you'll call them back at their official number. Only deal with bank information on a call that you initiated. I don't know how to work around the flaw in the article. Luckily it's not something we have to deal with here in the US, as far as I know. What a dumb "feature."
- toble 13y ago
  I can understand ending the call if they start asking for personal information, but if you get a call from the bank to take you through a suspected fraud case then all they do is ask you some 'pick-the-odd-one-out' style questions to verify your identity. They then list all your transactions, including the fraudulent ones and ask if you recognise them. After that they cancel the account and start a new one.
- gohrt 13y ago
  It is absolutely how landlines work in the USA.

DanBC 13y ago

In the cold light of day many scams don't make any sense. But then, a lot of stuff my bank asks me to do doesn't make much sense. I guess it says something about banks that someone can call you, and ask you to do something weird, and it's okay because "that's what banks do".