To the extent that the organization believes that it has "arrived" and the focus shifts from customers or the people that it serves to catering to the managemen

To the extent that the organization believes that it has "arrived" and the focus shifts from customers or the people that it serves to catering to the management then a gleaming headquarters serves as an outward physical manifestation of attitudes that presage decline. It could be that a gleaming headquarters blinds the leadership to threats and the need for continued change.