3 ms·
For what it's worth, we did the free premium trial in June. Over 14 days, we received 11 emails from the folks at StatusPage--some about getting started, some
by mikelinington 13y ago
For what it's worth, we did the free premium trial in June. Over 14 days, we received 11 emails from the folks at StatusPage--some about getting started, some (too many) just their regular email blasts, some to say our trial was ending. Eight of these offered an unsubscribe link, which is appreciated, but the default should not be to spam the shit out of potential customers.
I know I've seen other threads on HN and elsewhere about finding the "right" number of emails to inundate your trial users with, so I hope you guys are experimenting with this and tracking what works and what's turning people off.
Still, seems like a solid product that does what it says, and overall we didn't convert because we already had a solution in place that we're comfortable with. Good luck.
- stevenklein 13y agoHaha yeah we used to send waaaay to many emails. We're now down to 6 over 20 days. Sorry for being overbearing the first time around. When we personally reach out, there isn't an unsubscribe link but as far as I know, all of our automated emails have them. Email is something we definitely need to experiment with more. It can be an amazing tool when used for good. Thanks for the feedback.
- omarchowdhury 13y agoIf you want to see email done right, check out PerfectAudience's flow.
- stevenklein 13y agoWill do thanks for the tip!
- brandnewlow 13y agoWow. Thanks. After hours of doing battle with spreadsheets, reading this made my night. I'm going to pass this along to the team!
- outericky 13y agoAs young startups, we all seek engagement and feedback. So we may overreach because we want someone to acknowledge and respond. One way to get fewer emails from a startup -- respond and provide feedback. They really want to improve the service and best serve you. Startups listen and accommodate. Big companies just send canned emails.