The London Ambulance Service had similar problems when switching to a different system back in 1992. It's actually an incredibly well studied case of an IT pro

The London Ambulance Service had similar problems when switching to a different system back in 1992. It's actually an incredibly well studied case of an IT project failure. It's studied as a textbook case in just about every IT project management course in the UK. Interesting that NYC is repeating what sounds like exactly the same mistakes. http://en.wikipedia.org/wiki/London_Ambulance_Service#System_failures http://en.wikipedia.org/wiki/London_Ambulance_Service#System... (or just Google for "london ambulance service case study")