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I get the impression Apple's at-home workers discussed in this article aren't engineers or otherwise involved with core product development? The weird training
by __david__ 13y ago
I get the impression Apple's at-home workers discussed in this article aren't engineers or otherwise involved with core product development? The weird training and mock customer calls tells me it's customer support, or something similar. In which case the comparison to Yahoo's recent closing of its work at home program doesn't really seem apt (since, as I understand it, Yahoo's was mostly engineers).
- xoail 13y agoExactly. It's like comparing apples to oranges. I can imagine the scrutiny when it comes to support reps working from home. But when it comes to engineers, it's a total different ball game. I hope they change the title to "How Apple manages at home Support Reps"