Here's the problem: "911" "You have to send the cops over!" "What happened?" "It's my parents ..." If they don't triage properly, they'll be sending the po

Here's the problem: "911" "You have to send the cops over!" "What happened?" "It's my parents ..." If they don't triage properly, they'll be sending the police to deal with angry kids whose parents won't give them their pocket money. Or they'll not send the police to a violent confrontation. Also, you have to consider the kind of people who make a lot of 911 calls. It might be a drug user getting threatened by a dealer. It could be a drunk guy, who's had an accident. It could be something really embarrassing ("I fell on it"). Doing triage can be quite difficult, when the caller doesn't really say what has happened, but they need to find out enough to justify sending help.