You can say that based on experience? I don't know. I hear account A from someone who actually does the job, and retort B from some guy on HN who says little

You can say that based on experience? I don't know. I hear account A from someone who actually does the job, and retort B from some guy on HN who says little more than "answering phones can be stressful, but it's not hard." I'm inclined to believe the guy who has experience in the matter.