I agree that this process might be overkill for a civilian system, but it seems to me that an ongoing failure to respond efficiently to 911 calls (over the cour

I agree that this process might be overkill for a civilian system, but it seems to me that an ongoing failure to respond efficiently to 911 calls (over the course of weeks, months, years) is quite worthy of a development process that reflects the life or death nature of the software's purpose. Regardless, hopefully Intergraph fixes their software quickly so that the operators aren't put under more stress than they need to be.