Some people prefer the latter; when things go wrong, you cycle the power switch and then contact the manufacturer if the problem still exists. I think some peop

Some people prefer the latter; when things go wrong, you cycle the power switch and then contact the manufacturer if the problem still exists. I think some people take comfort in the notion that they are not ultimately responsible for whether the machines work or not. Sorry if that sounds terribly arrogant. A specific instance of a much more general principle. Responsibility and understanding are hard, and passing around the problem as a black-box for someone else to solve is far simpler. The arrogance isn't yours; it is with the people who feel entitled to someone who will take their black-boxes and return a solution, and otherwise assure they are never responsible for understanding anything. The ability to have someone do this is valuable, but it is nothing that is deserved.