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If you learn a lot of corporate strategy, you'll read about the importance of aligning the goals of your customers with the goals of your investors (and then yo
by jmduke 13y ago
If you learn a lot of corporate strategy, you'll read about the importance of aligning the goals of your customers with the goals of your investors (and then you'll suddenly read that phrase in every earnings and annual report ever.) The idea being: there's an inherent paradox in trying to serve two mistresses, one who wants profit and the other who wants value.
Something that isn't touched on too much is that it's sometimes better to only have one mistress. When your customers are your investors, then your priorities and goals suddenly become a lot clearer.
- liljimmytables 13y agosorry to be the guy that gets picky about words, but i think you mean contention rather than paradox
- jmduke 13y agoWhoops -- yep, you're right! (In my defense, it's very early and I'm very bad at words.)
- yaddayadda 13y agoI actually think "paradox" is a perfectly acceptable word in the context used. The common usage meaning - contradiction - is particularly apropos. https://en.wikipedia.org/wiki/Paradox https://en.wikipedia.org/wiki/Paradox edit: fixed nasty typo
- foobarbazqux 13y agoBut also the "paradox" in this situation is that it's perfectly doable to meet the contradictory needs of value for customers and profit for investors at once. Many such dilemmas have paradoxical both/and solutions.
- Goladus 13y agoI'd say "conflict" is better term than contradiction or paradox, since we're talking interests and desires rather than logical propositions.
- lotsofcows 13y agoNever apologise for trying to make sense out of the world.
- kpennell 13y agogood point on misalignment...