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I understand what you're saying, but disagree (up-voted your clarification anyway). If I'm paying $10k for a service, I'd especially expect a one-click opt-out

I understand what you're saying, but disagree (up-voted your clarification anyway). If I'm paying $10k for a service, I'd especially expect a one-click opt-out or cancellation (assuming that's possible contractually). So the point here is that more I pay the more I expect to interact with a provider on my terms. Think about it. Rich people don't have time to fuck about. If they've an assistant who does this for them then that assistant shouldn't have to divulge personal reasons on his or her employer's behalf.

true_religion 13y ago
> If they've an assistant who does this for them then that assistant shouldn't have to divulge personal reasons on his or her employer's behalf. Well in my experience, you're not forced to divulge anything. You're just asked a couple of questions, and they do try to change their service (within reason) so that you won't leave. But if your heart is set on leaving, and you don't really want to interact... you can just say so, and they'll let you go albeit with a sad sound to their voice.