Management will never understand the benefit of institutional knowledge because they have not yet devised a way to measure it. Managers love metrics because th

Management will never understand the benefit of institutional knowledge because they have not yet devised a way to measure it. Managers love metrics because they cover their asses. People hired to make decisions don't like to make decisions. But it's not a real decision if the metrics told you to do it. Blame the spreadsheet. So institutional knowledge gets discarded like yesterday's dirty laundry because no one in a position to do anything recognizes it as valuable. Or even if they do recognize it as valuable it's certainly not more valuable than the cost of some employee compensation. Health insurance costs are quantifiable, institutional knowledge is not. And in the land of cover-your-ass with metrics qualitative values are useless to decision makers.