I share pretty much the same experience. Although I have to say, DO support seemed to have improved in recent months and feels more solid. It's hard to put a fi

I share pretty much the same experience. Although I have to say, DO support seemed to have improved in recent months and feels more solid. It's hard to put a finger on it, it's hardly scientific, but just a feeling. I'm at a point where some (smaller) production VPS are now hosted with DO, whilst the majority is still at Linode, just to "test the waters". One more important thing however, network stability in particular seems way better with Linode currently. I keep getting random cron errors resulting from name resolution issues on at least two data centres of DO. To counter my own last point, Linode recently had quite a lengthy network outage at Dallas, so no provider is totally immune. Bottom line: try to build an infrastructure where you can as quickly as possible migrate/recover onto a new droplet/linode/instance, ideally across different providers.