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pg's original article was great, and it's nice that 37signals are along for the ride - but let's be clear, Jason's article is about "artisanal high-touch", not
by alexatkeplar 13y ago
pg's original article was great, and it's nice that 37signals are along for the ride - but let's be clear, Jason's article is about "artisanal high-touch", not the real deal.
The real-deal looks like email lists, cron jobs, Google Docs, throwaway Ruby scripts, Access databases. It's operational and technical debt that's the least worst option. Artisanal high-touch has a bevelled drop-shadowed button saying "They paid us! Enter the transaction manually..." and full Campfire integration.
- wizzard 13y agoWell, pg gave several examples of "things that don't scale" in his article, and I believe Jason is referring to focusing on individual users, not doing tasks manually. He mentions eschewing automation but he's talking about automation of client interations, not automation of all the software processes. In terms of software I agree though, clicking pretty boxes is just a different type of automation. I am co-opting the phrase "artisanal high-touch."