I can understand their tactic. Competing on price isn't always the best strategy and it tends to attract poorer quality customers that are harder to maintain. I

I can understand their tactic. Competing on price isn't always the best strategy and it tends to attract poorer quality customers that are harder to maintain. In any event, why shouldn't they charge a price that helps them remain profitable and fiscally healthy, rather than engage in a race to the bottom in terms of price? A race to the bottom almost always results in poor quality service -- think airlines. Plus, competing on support at a "premium" price is generally a good idea; not everybody wants the cheapest.