I often read FAQs in order to get a sense of what I should be asking about a product or service I'm unfamiliar with. It helps put things into context. Sure, I

I often read FAQs in order to get a sense of what I should be asking about a product or service I'm unfamiliar with. It helps put things into context. Sure, I could get that information other ways, but I don't see anything wrong with including a FAQ in your "about" section, or "tutorial" or "documentation" or wherever the rest of your information is, along with handy links to get more information. FAQ or no, you should have a starting point for people with zero information to learn more about what you're offering.