It's not that they don't need an FAQ, more that the site is basically one giant FAQ. There isn't really an effective way to organise that much information into

It's not that they don't need an FAQ, more that the site is basically one giant FAQ. There isn't really an effective way to organise that much information into clickable navigation, particularly as the users will likely use the site less than once a year. This is why they're focusing so much attention on search. This way they can monitor what people are searching for (some real detail on the most FAQs) and make sure that the results match up.