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As a side note, the foreword of the SVN-Book gives a very good explanation why so many FAQs are bad, and why some of those aren't really FAQs at all: (http://s
by vog 13y ago
As a side note, the foreword of the SVN-Book gives a very good explanation why so many FAQs are bad, and why some of those aren't really FAQs at all:
(http://svnbook.red-bean.com/en/1.7/svn-book.html#svn.foreword http://svnbook.red-bean.com/en/1.7/svn-book.html#svn.forewor...)
| A bad [FAQ] sheet is one that is composed not of the questions people actually ask, but of the questions the FAQ's author wishes people would ask. Perhaps you've seen the type before:
Q: How can I use Glorbosoft XYZ to maximize team productivity?
A: Many of our customers want to know how they can maximize productivity through
our patented office groupware innovations. The answer is simple. First, click
on the File menu, scroll down to Increase Productivity, then…
| The problem with such FAQs is that they are not, in a literal sense, FAQs at all. No one ever called the tech support line and asked, “How can we maximize productivity?” [...] [It's] a lot easier to make up imaginary [FAQs] than it is to discover the real ones. Compiling a true FAQ sheet requires a sustained, organized effort [...] It calls for the patient, observant attitude of a field naturalist. No grand hypothesizing, no visionary pronouncements here — open eyes and accurate note-taking are what's needed most.