I understand where they are coming from, but not sure I totally agree in concept. Yes, many FAQ's are flawed, but that doesn't mean they can't be done well, an

I understand where they are coming from, but not sure I totally agree in concept. Yes, many FAQ's are flawed, but that doesn't mean they can't be done well, and they can't be very easy and helpful to the user. I've gone to sites with immediate and obvious questions that the FAQ answered for me in three seconds. Perfect experience. It's up to the company to understand what people need to know, and simplify the answers.