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Yes. Are you saying that annual retention (not churn) of <20% is considered strong?
by rgrieselhuber 13y ago
Yes. Are you saying that annual retention (not churn) of <20% is considered strong?
- andrewcamel 13y agoSorry I meant churn, but >80% annual retention is very good. 98% annual retention is unheard of in pretty much any decently sized business I've seen.