This is at least the second time this year that they've had a serious/major issue for an hour. The other being the snafu where they marked the entire world as m

This is at least the second time this year that they've had a serious/major issue for an hour. The other being the snafu where they marked the entire world as malware. They respond awesomely, but they're not immune to major issues and I doubt it will get any easier for them.