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For SaaS? That means you're turning over your entire customer base in less than six months.
by rgrieselhuber 13y ago
For SaaS? That means you're turning over your entire customer base in less than six months.
- andrewcamel 13y agoYou said annual?
- rgrieselhuber 13y agoYes. Are you saying that annual retention (not churn) of <20% is considered strong?
- andrewcamel 13y agoSorry I meant churn, but >80% annual retention is very good. 98% annual retention is unheard of in pretty much any decently sized business I've seen.