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Annual retention is honestly considered fairly strong <20%.
by andrewcamel 13y ago
Annual retention is honestly considered fairly strong <20%.
- rgrieselhuber 13y agoFor SaaS? That means you're turning over your entire customer base in less than six months.
- andrewcamel 13y agoYou said annual?
- rgrieselhuber 13y agoYes. Are you saying that annual retention (not churn) of <20% is considered strong?
- andrewcamel 13y agoSorry I meant churn, but >80% annual retention is very good. 98% annual retention is unheard of in pretty much any decently sized business I've seen.