We too use JIRA and I hate it. Sure it's flexible but that same flexibility also makes it confusing and hard to use. At my last company we used Bugzilla. The

We too use JIRA and I hate it. Sure it's flexible but that same flexibility also makes it confusing and hard to use. At my last company we used Bugzilla. The UI was ugly but it was easy to grok as a developer and powerful in the way you could construct queries.