> The conclusion I would draw from your anecdote is that it is much easier to get your point across if you are emotional, even when dealing with intelligent, te

> The conclusion I would draw from your anecdote is that it is much easier to get your point across if you are emotional, even when dealing with intelligent, technical people. You have to command respect, too. If he was just some random suit angrily telling them they were stupid, they might have complied unwillingly.