Does something like Twitter really warrant this sort of response? I mean, if my power goes out, or my internet, or anything like that, I'd be reasonably upset w

Does something like Twitter really warrant this sort of response? I mean, if my power goes out, or my internet, or anything like that, I'd be reasonably upset with the utility company, but this is a free service. I don't use Twitter so I'm a poor judge of its value.