That sounds like a good idea. In general I think for companies who are fairly substantial in size and have people who would otherwise respond to e-mails sent to

That sounds like a good idea. In general I think for companies who are fairly substantial in size and have people who would otherwise respond to e-mails sent to the relevant department, having a form of "e-mail switchboard" seems like a vast improvement in customer service. Of course there is always the problem of spamming but there are plenty of third party filtering services which I'm sure could help with that. It's unfortunate that auto-generated spam and so on has become such a problem because the flexibility and freedom of the e-mail protocol is why it's stood the test of time as a communication platform between companies.