Likely because if you say "we are investigating a possible data leak" and then end with "we discovered it was an undocumented maintenance event by someone on th

Likely because if you say "we are investigating a possible data leak" and then end with "we discovered it was an undocumented maintenance event by someone on the engineering staff, we have added more detailed logging as well as a better maintenance process so we can be clear about this in the future", many people will think the worst. It's unfortunate.