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The second reply pretty much says it all: @octal: I don't think they're designed for large/commercial buildings with single huge rooms w/ lots of windows.
by phreeza 13y ago
The second reply pretty much says it all:
@octal: I don't think they're designed for large/commercial buildings with single huge rooms w/ lots of windows.
- garg 13y agoI agree. However, I haven't been able to find anything on the nest website that lists the types of rooms that it is compatible with. They should state that it won't work well with huge rooms w/ lots of windows. The site only mentions 'homes' though.
- deleted 13y ago[deleted]
- onion2k 13y agoIgnoring the fact the product didn't work for YC for whatever reason, the fact his experience with the company resulted in a negative tweet shows that their customer experience is a lot less than optimal sometimes. That's a problem.
- smegel 13y agoI agree, it was pretty big smackdown for a single tweet. He sounded like he meant it when he used the word "disaster".
- threeseed 13y agoNo I wouldn't say it's a huge problem. The tweet was bizarrely melodramatic. I mean how bad can a thermostat be exactly to be classed as a "disaster". Did it explode ? Did it cause the temperature in the room to approach 50C ? Did it cause an electrical short that resulted in the wiring needing to be replaced ?
- hippee-lee 13y agoI had the exact opposite experience when my unit shorted out. My support experience was well designed from the beginning when I did not need any human interaction where I just used the website. To the automatic support ticket generation that brought in human involvement and I had to replace of the unit. At each support stage I found clear instructions for what to do as well as a smooth and clear path to the next step. Granted I am used to opening up my walls, moving around electrical outlets to suite my own tastes, but installing any thermostat is pretty easy. From the tweet I can't tell if he could not get it installed or had issues getting it set up or issues diagnosing problems. Either way, my experience with the Nest product has been very different.
- Terretta 13y agoI've appreciated extraordinarily positive customer experience to the point of having a new feature released to solve an issue. They sent me a replacement unit without billing me, giving me a month grace period to send back the old one. Turned out it wasn't the unit at all, but an environment issue (direct sun on sensor), that they then patched.