>the honesty of a human-to-human conversation i think that the dishonesty of human-to-human conversation is exactly the problem that usability labs are trying

>the honesty of a human-to-human conversation i think that the dishonesty of human-to-human conversation is exactly the problem that usability labs are trying to solve. People are way less likely to complain about your product to your face, they'll keep insisting it's good and you'll have to work harder to drag the problems out of them.