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I'd think that Apple would be happy to tell us it was a simple power/network failure were that the case. Sudden shutdown of vital service + silence = most like

by ferdo 13y ago

I'd think that Apple would be happy to tell us it was a simple power/network failure were that the case. Sudden shutdown of vital service + silence = most likely a security prob. I'm not saying that's what it is but it seems likely.

res0nat0r 13y ago
Note that the AWS writeup above didn't get published until a week after the incident. Maybe they don't know enough of what is going on yet (hence why it is an outage in the first place, because something is breaking in unknown ways) and they are focusing on fixing it vs. tweeting status updates without any useful info every 15 minutes...
spartango 13y ago
Silence really doesn't imply anything except that the responsible parties are busy fixing things and that there may not be hands free/allocated to communicate with the outside world. IMO not communicating with the outside world is a fail, but I've seen delays in this when small teams suddenly get swamped.
- freehunter 13y ago
  I'm sure that the PR department is not busy fixing this technical issue.
  - res0nat0r 13y ago
    PR isn't the best department to post updates regarding technical issues. The technical people who understand the issue are, and they are possibly busy fixing the problem right now.
- ferdo 13y ago
  Apple is a small team?
  - jfb 13y ago
    Apple teams are much smaller than is often assumed.
    - rdl 13y ago
      OTOH they outsource a lot. From the people I've talked to at vendors "they (Apple) just don't fucking care" is what I've been hearing on this incident, which makes me think it's nothing technically interesting.
      - jevinskie 13y ago
        Can you expand on what they outsource? Do they outsource any of their development?
        rdl 13y ago
        Various network/hosting services; I only know ops stuff, not how they do software development.
threeseed 13y ago
When has Apple EVER told us what the cause for an outage was ? You're just making up a conspiracy theory here.
rsynnott 13y ago
> I'd think that Apple would be happy to tell us it was a simple power/network failure were that the case. Really? With the multi-region AWS failure, Amazon was very reluctant to even confirm it was happening for a while, and didn't explain it for weeks afterwards. > Sudden shutdown of vital service + silence = most likely a security prob. Or alternatively, "oops, how much customer data have we accidentally irreparably destroyed?!" IIRC in the aforementioned AWS incident Amazon only really started talking when they had an idea of how many EBS volumes were irreparably corrupt.
- zwily 13y ago
  "Multi-AZ, not "multi-region" outage. (Big difference.)

by ferdo 13y ago

res0nat0r 13y ago

Note that the AWS writeup above didn't get published until a week after the incident. Maybe they don't know enough of what is going on yet (hence why it is an outage in the first place, because something is breaking in unknown ways) and they are focusing on fixing it vs. tweeting status updates without any useful info every 15 minutes...

spartango 13y ago

Silence really doesn't imply anything except that the responsible parties are busy fixing things and that there may not be hands free/allocated to communicate with the outside world. IMO not communicating with the outside world is a fail, but I've seen delays in this when small teams suddenly get swamped.

freehunter 13y ago
I'm sure that the PR department is not busy fixing this technical issue.
- res0nat0r 13y ago
  PR isn't the best department to post updates regarding technical issues. The technical people who understand the issue are, and they are possibly busy fixing the problem right now.
ferdo 13y ago
Apple is a small team?
- jfb 13y ago
  Apple teams are much smaller than is often assumed.
  - rdl 13y ago
    OTOH they outsource a lot. From the people I've talked to at vendors "they (Apple) just don't fucking care" is what I've been hearing on this incident, which makes me think it's nothing technically interesting.
    - jevinskie 13y ago
      Can you expand on what they outsource? Do they outsource any of their development?
      - rdl 13y ago
        Various network/hosting services; I only know ops stuff, not how they do software development.

threeseed 13y ago

When has Apple EVER told us what the cause for an outage was ? You're just making up a conspiracy theory here.

rsynnott 13y ago

> I'd think that Apple would be happy to tell us it was a simple power/network failure were that the case. Really? With the multi-region AWS failure, Amazon was very reluctant to even confirm it was happening for a while, and didn't explain it for weeks afterwards. > Sudden shutdown of vital service + silence = most likely a security prob. Or alternatively, "oops, how much customer data have we accidentally irreparably destroyed?!" IIRC in the aforementioned AWS incident Amazon only really started talking when they had an idea of how many EBS volumes were irreparably corrupt.

zwily 13y ago
"Multi-AZ, not "multi-region" outage. (Big difference.)