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In my 15+ years experience, I've found 1-on-1 conversations at a shared table (sometimes even at a coffeeshop over coffee) to be provide just as actionable and
by garrickvanburen 13y ago
In my 15+ years experience, I've found 1-on-1 conversations at a shared table (sometimes even at a coffeeshop over coffee) to be provide just as actionable and informative feedback as those of a lab environment. Add in the dramatically lower price tag and the honesty of a human-to-human conversation and I head to the coffeeshop everytime. I do believe there are one or two scenarios where the lab is preferred. I try to steer away from those projects.
- notatoad 13y ago>the honesty of a human-to-human conversation i think that the dishonesty of human-to-human conversation is exactly the problem that usability labs are trying to solve. People are way less likely to complain about your product to your face, they'll keep insisting it's good and you'll have to work harder to drag the problems out of them.