With software, this is a delicate line. It's also one that's taken me a LONG time to get my mind around. I always thought it was unethical to promise anything

With software, this is a delicate line. It's also one that's taken me a LONG time to get my mind around. I always thought it was unethical to promise anything you haven't already done. Then Oracle came around and showed you can eventually get around to keeping good on the promises as long as you grow large enough to be the market standard. And they crushed a lot of firms that did business the "right way". The market operates in strange ways some times.