Thank you very much for that - our work is still not done. Through the night we have identified what we believe to be the root cause and have reconstructed the

Thank you very much for that - our work is still not done. Through the night we have identified what we believe to be the root cause and have reconstructed the timeline that produced the incident. We still owe you a full technical post mortem of the incident and we are responding to all the servicing fee reimbursement requests at help@twilio.com. Deeply appreciate your support - more to come.