Call me crazy, but I tend to think issues like this ultimately serve, if handled well, to improve a company's public standing. I royally screwed up the embed s

Call me crazy, but I tend to think issues like this ultimately serve, if handled well, to improve a company's public standing. I royally screwed up the embed script testing for our very first customer resulting in their entire site not functioning and a panicking customer on the other end. I ended up writing a 3 page post-martem and apology. We debated a bit internally to be as open as I'd been, essentially admitting basic sloppiness on my part and promising to learn from the mistake if given a chance. Fast forward 7 months, the same customer(originally acquired from a cold call) recently introduced us--without asking--to one of the top seed funds locally.