3 ms·
I think FogCreek does a really good job of this. When entering a ticket, they asked three simple questions: 1. What did you do? 2. What did you expect? 3. Wha
by marcuscreo 13y ago
I think FogCreek does a really good job of this. When entering a ticket, they asked three simple questions:
1. What did you do?
2. What did you expect?
3. What happened instead?
Just these three questions really help focus the task of entering a problem ticket.